Refund Policy
When AstroTech issues refunds for consultations, how cancellations work by timing, and how to raise a request.
This Refund and Cancellation Policy explains when AstroTech (operated by XpertLane Technologies Private Limited) issues refunds for paid consultations on www.myastrotech.com and our apps.
It works with our Terms & Conditions. Privacy details are in the Privacy Policy. To request a refund outside self-serve cancel, use Contact Us or email support@myastrotech.com with your booking or order ID.
1. When We Consider a Refund
You can ask for a refund within 2 days of the scheduled session when:
- The astrologer did not join (no-show)
- The session failed because of network or technical problems on the astrologer's side
- You were not satisfied with the consultation (we review these case by case; approval is at AstroTech's discretion)
- You were charged more than once for the same booking (extra payments are refunded in full)
- AstroTech cancelled the booking (for example the service could not be delivered or there was a clear pricing error)
2. If You Cancel Before the Session
You can cancel an upcoming booking on the Platform when at least 2 hours remain before the start time. Eligible self-serve cancellations receive a full refund of that booking's paid amount, credited as described in section 5.
| When you cancel | What happens |
|---|---|
| At least 2 hours before the session | You can cancel on the Platform; full refund of the booking fee |
| Within 2 hours of the session | Self-serve cancel is not available; no automatic refund |
If you need help inside the 2-hour window (for example a genuine emergency), contact support. We may review those cases manually.
You may edit booking details on the Platform before the scheduled time when editing is offered for that booking.
3. When We Do Not Refund
- You did not attend the session (user no-show)
- The session failed because of network or device issues on your side
- You entered wrong details and did not update them before the session when editing was available
- A payment gateway or bank delay is outside our control; confirm whether you were debited before paying again
4. How to Request a Refund
For issues after a session, or when self-serve cancel is not available, write through Contact Us or email support@myastrotech.com within the timelines above.
Include your registered email or phone, booking or order ID, session date and time, and a short note on what went wrong.
We may review chat or call records when needed to decide the request, as described in our Privacy Policy.
5. How Refunds Are Paid
Approved refunds are usually completed within 5 to 7 working days after we confirm the request.
We may credit the original payment method or your AstroTech Wallet, depending on how you paid. If you paid from wallet balance, we typically restore that balance to your wallet.
After we send a refund to your bank or UPI, the time it appears can vary by your payment provider.
6. Common Questions
What if the astrologer misses the session?
Request a refund within 2 days via Contact Us or support@myastrotech.com. Approved refunds are normally processed within 5 to 7 working days.
Can I get a refund if I am not satisfied?
You can ask within 2 days of the session. We review these requests case by case; approval is at AstroTech's discretion.
What if I cancel my booking?
Cancel on the Platform at least 2 hours before the session for a full refund of that booking. Within 2 hours, self-serve cancel is not available.
Can I change booking details?
Yes, when the Platform allows edits before the scheduled session. Update details as early as you can.
What if I paid twice for the same booking?
Contact support right away. Extra payments for the same booking are refunded in full after we confirm them, usually within 5 to 7 working days.
What if my bank was debited but the booking did not confirm?
Do not pay again until you check your account and wallet. Contact support with the transaction reference so we can confirm the payment.
Can AstroTech cancel my booking?
Yes, if the service cannot be delivered or there is another operational issue. In those cases we refund what you paid for that booking.
For refund help, email support@myastrotech.com or use Contact Us. Keep your booking ID handy so we can assist faster.
Need a refund reviewed?
Open a support ticket with your booking details, or email us. We aim to process approved refunds within 5 to 7 working days.