Privacy Policy

XpertLane Technologies Private Limited is the Data Fiduciary for personal data processed on AstroTech. You are the Data Principal for your own personal data.

This policy covers visitors, registered users, and astrologers who use the Platform. It applies to free tools (such as kundli, horoscope, panchang, numerology, and matching) and paid consultations (chat, call, or video).

We collect only what we need to run the service. Typical categories include:

If you use voice or video consultation, media may be processed for the session. We do not use your consultation recordings to train AI models unless you clearly agree to that separately.

We use personal data to:

• Create and manage your account, including OTP login and verification
• Run free Vedic tools such as kundli, horoscope, panchang, numerology, and kundli matching
• Book and run consultations with verified astrologers (chat, call, or video)
• Process payments and keep transaction records required by law
• Send service messages (OTP, booking confirmations, reminders)
• Detect fraud, abuse, and security issues
• Improve product quality, with anonymisation where we can

Marketing messages (offers, newsletters) go out only if you opt in, or where Indian law otherwise allows. You can stop marketing anytime via unsubscribe links, SMS STOP where offered, notification settings, or email to support@myastrotech.com.

We do not sell your personal data. We do not share your birth details or consultation content with unrelated advertisers.

Under the DPDP Act, we process data mainly with your consent (for example when you register, submit birth details, or start a consultation).

We may also process data when it is needed to provide a service you asked for, to meet a legal duty (such as tax or law-enforcement requests), or for other legitimate uses allowed by the DPDP Act (such as employment processing for our staff).

You can withdraw consent where processing is consent-based. Withdrawal may limit features that depend on that data, but it does not undo processing already done lawfully before withdrawal.

We share data only as needed to run AstroTech:

Astrologers are bound to keep consultation context confidential. If you share a personal phone number or address with an astrologer outside the Platform, that exchange is your choice and is not covered by this policy.

If we ever sell or reorganise the business, personal data may move with the service. We will take steps so protection continues and will notify you when the law requires it.

We may keep data longer when Indian law requires it, or when we need it for an ongoing legal claim. You can ask us to erase data that is no longer needed, subject to those limits.

Under the DPDP Act you can typically:

• Ask what personal data we hold about you and how we use it
• Ask us to correct incomplete or wrong data
• Ask us to erase data when the purpose is over or consent is withdrawn (subject to legal retention)
• Raise a grievance about our data practices
• Nominate someone to exercise your rights if you die or become unable to act

To make a request, email support@myastrotech.com from your registered email where possible. We may need to verify your identity. We aim to respond within 30 days. Complex requests may take longer; we will tell you if so.

If we cannot resolve your grievance, you may approach the Data Protection Board of India as provided under the DPDP Act.

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and (where enabled) support advertising or campaign measurement.

You can control cookies in your browser settings. Blocking essential cookies may stop login or booking from working.

We use technical and organisational measures to protect personal data. These include encryption in transit (TLS), encryption at rest for sensitive stores where applied, access controls for staff, and monitoring for abuse.

Payments are taken through PCI-DSS compliant payment gateways. We do not store full card numbers on our servers.

Where call masking is available, we design the flow so you and the astrologer can connect without exchanging personal numbers on the Platform.

No online service is perfectly secure. If you suspect unauthorised access to your account, contact support@myastrotech.com right away.

If a personal data breach occurs that we must report under Indian law, we will notify the Data Protection Board and affected users as required, and we will describe what happened and what we are doing about it.

Report suspected security issues to support@myastrotech.com.

AstroTech is for users aged 18 and above. We do not knowingly create accounts for children.

If a parent or guardian believes a minor has shared personal data with us, contact support@myastrotech.com and we will delete it after verification.

Charts or consultations about a child should be requested by a parent or guardian, using the adult's account details.

Free tools such as kundli, horoscope, panchang, and numerology use automated calculation from the birth or name details you enter. That automation is how the charts and numbers are produced.

Astrologer suggestions may use your preferences, language, and past activity to help you find a suitable expert. Fraud and abuse checks may also use automated signals.

Paid personal guidance is delivered by human astrologers. Automated systems support booking, matching, and operations; they do not replace the astrologer in a live consultation.

If an automated step significantly affects you and you want a human review, email support@myastrotech.com.

We aim to keep personal data of Indian users primarily on infrastructure in India.

Some processors (for example global payment or messaging vendors) may handle limited data outside India. When that happens, we use contracts and practical safeguards appropriate under Indian law.

Sensitive payment credentials are handled by the payment gateway, not stored in full on AstroTech servers.

The Platform may link to other websites or services. Their privacy practices are their own. Read their policies before you share data with them.

We may update this Privacy Policy when the product or the law changes. We will update the Last Updated date at the top of this page.

For material changes, we will also notify registered users by email or by a notice on the Platform when that is practical.

Continued use of AstroTech after an update means you accept the revised policy.

For privacy questions, data rights requests, or complaints:

We aim to address grievances within 30 days of receiving a complete request.